Refund policy

This Return Policy ("Policy") applies to all purchases from us, unless stated otherwise.

CUSTOMER SATISFACTION IS OUR PRIORITY

Customer satisfaction is our priority. We offer refunds, repairs and replacements on the terms set out in this Policy. Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

CHANGE OF MIND

CANDLES AND WAX MELTS:

After receiving a product, you will have 14 days to return the item in the same condition it was in when you received it. Please contact info@dibbusdesign.com on how to return your order. Please remember these are handmade pieces which require safe packaging.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need proof of purchase. 

To start a return, you can contact us at info@dibbusdesign.com. Please note that returns will need to be sent to the following address: Furkabaan 727, 3524 ZG, Utrecht - The Netherlands. You are responsible for paying the return shipping costs.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dibbusdesign.com. 

PRODUCTS DAMAGED DURING DELIVERY
In the event that a product which you ordered is damaged during delivery:

(a) Please contact us immediately and take photos of the packaging.

(b) Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.

(c) We will organise to repair the damaged product or to collect it and replace it with an equivalent product, or to provide a refund.

(d) If you notice the package has been damaged upon delivery, under no circumstances should you sign for the package or accept it, instead contact us immediately.

EXCEPTIONS
Not with standing the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased if:

(a) You misused the said product in a way which caused the problem.

(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.

(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

(d) Any other exceptions apply under the Dutch Consumer Law.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dibbusdesign.com.